Terms of Service

1. Acceptance of Terms

By accessing or using StockZEN.AI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Use of the Service

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service in any way that violates applicable laws or regulations.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

4. Subscription, Billing, and Refunds

Paid plans are billed in advance on a monthly or annual basis. You may cancel at any time through your account settings or by emailing support@stockzen.ai.

Monthly billing

Your subscription remains active through the end of the current billing period after cancellation. We do not provide refunds or credits for partial billing periods. Cancellation takes effect at the next renewal date.

Annual billing

Annual subscriptions are paid in full at the start of each annual period. You are entitled to a full refund of your annual payment if you request cancellation in writing within thirty (30) days of the annual payment date. To request a refund, email support@stockzen.ai with the subject line "Annual Refund Request — [your account email]" within the 30-day window. After 30 days, annual payments are non-refundable; your access continues through the paid annual period.

Cancellation to prevent renewal

To prevent an annual subscription from renewing, you must notify us in writing at least thirty (30) days before your renewal date. Monthly subscriptions may be cancelled at any time before the next billing date with no advance notice required.

Chargebacks

We ask that you contact us before initiating a chargeback with your payment provider. We will work quickly to resolve any billing issues directly. Chargebacks filed without prior contact may result in account suspension pending resolution.

5. Founding Partner Program

Customers accepted into the StockZEN.AI Founding Partner Program ("Founding Partners") receive one (1) month of complimentary access to their chosen paid plan (Starter, Growth, or Intelligence tier — excludes Enterprise and custom plans). This activation period is designed for end-to-end integration testing, including supplier connectivity and the full purchase order cycle. It is subject to the following conditions:

• Founding Partners agree to grant StockZEN.AI read access to relevant inventory and point-of-sale data for the purpose of testing and refining integrations. Any write access will be agreed separately and explicitly in advance.
• Founding Partners agree to provide periodic feedback, including participation in at least one (1) check-in call during the activation period.
• Founding Partners commit to completing a full end-to-end order cycle during the activation period: at least one purchase order submitted through the platform's supplier mechanism, fulfilled by the supplier, and receipted in the system. This is the shared benchmark that confirms the integration is working for your operation.
• Anonymised, aggregated usage data may be used by StockZEN.AI for product development and marketing purposes. No personally identifiable information or company-identifying data will be published without separate written consent.
• Founding Partners who maintain an active paid subscription after the complimentary period are guaranteed their signup pricing ("Founder Rate") for the lifetime of that continuous subscription. StockZEN.AI will not increase the Founder Rate, even as list prices increase for new customers. This guarantee lapses if the subscription is cancelled and later restarted.
• Either party may withdraw from the Founding Partner Program at any time without penalty. Withdrawal does not entitle the Founding Partner to a refund of any paid amounts, nor does it obligate StockZEN.AI to extend the complimentary period.

Acceptance into the Founding Partner Program is at StockZEN.AI's sole discretion. Applying does not guarantee acceptance.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by StockZEN.AI and are protected by applicable intellectual property laws. Your data remains yours — we do not claim ownership over content you upload.

7. Limitation of Liability

To the fullest extent permitted by law, StockZEN.AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

8. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or via the Service. Continued use after changes constitutes acceptance of the updated Terms.

9. Contact

Questions about these Terms? Email us at legal@stockzen.ai.